Terms and Conditions
This Website is Operated by ZWILLING J.A. HENCKELS, LLC
The mailing address is 270 Marble Ave Pleasantville, NY, 10570
Your Use of This Website is Governed by These Terms and Conditions
Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the Zwillingonline.com website.
These Terms and Conditions May Change
ZWILLING J.A. HENCKELS LLC Zwillingonline.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
All of the Content you see and hear on the Zwillingonline.com website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by ZWILLING J.A. HENCKELS, LLC The entire Content of this website is copyrighted as a collective work under U.S. copyright laws, and Zwilling.online.com owns a copyright in the selection, coordination, arrangement and enhancement of the Content.
The Content of this website, and the site as a whole, is intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non–commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. ZWILLING J.A. HENCKELS, LLC reserves complete title and full intellectual property rights in any Content you download from this website.
Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from ZWILLING J.A. HENCKELS, LLC.
We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Correction of Errors and Inaccuracies Returns
Despite our best efforts, a small number of the items on our Web site may be mispriced. As part of our shipping procedures, we verify price before an item is shipped out.
If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price we will cancel your order and notify you of such cancellation via email.
Limitations on Quantity
We do not offer additional discounts on large orders of a single item or on large orders of many individual items. We reserve the right to limit quantities.
Out of Stock
Please note that your Order Acknowledgment means that your order request has been received; it does not mean that your order has been shipped.
If the item is out of stock, we will cancel your order and your credit card will be refunded.
Risk of Loss
Shipments are checked thoroughly for accuracy. Claims for losses, damage or shortage have to be filed with carrier. Zwillingonline.com sales are made by ZWILLING J.A. HENCKELS LLC. The risk of loss and title to items pass to the purchaser upon delivery.
Zwillingonline.com Return Policy
If, within 60 days of your purchase, you are not completely satisfied with your purchase, please return the item for a refund.
Only items in new and unused condition with the original manufacturer package will be accepted for a refund.
All return transportation charges are the customer’s responsibility.
Your refund will be credited to the original credit card.
The appropriate tax amount by item will be included with your refund.
Some items are subject to a 15% restocking fee.
Other restrictions may apply.
ZWILLING J.A. HENCKELS, LLC
Attention: ZWILLING ONLINE RETURNS
270 Marble Avenue
Pleasantville, NY 10570
All merchandise distributed by ZWILLING J.A. HENCKELS, LLC is fully guaranteed against defects in material and/or craftsmanship.
All merchandise claimed as “defective” must be returned for inspection before adjustments can be decided, with consideration given to normal wear and tear. This guarantee does not apply when damage is due to use other than the intended purpose of the item or normal wear. Wood products (including wood handles) as they are natural elements are not covered by warranty.
Any product that is felt to be defective needs to be returned to the address below for inspection.
If there is a manufacturers defect ZWILLING J.A. HENCKELS, LLC will repair or replace. Allow 4 to 6 weeks for handling and be sure to include your full mailing address (no post office box numbers). Please wrap carefully to insure points or edges do not cut through mailing carton.
ZWILLING J.A. HENCKELS, LLC
270 Marble Avenue
Pleasantville, NY 10570
ORDERS SUBJECT TO ACCEPTANCE BY ZWILLING J.A. HENCKELS, LLC
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, SHALL ZWILLING J.A. HENCKELS, LLC OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE.
THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF ZWILLING J.A. HENCKELS, LLC HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF ZWILLING J.A. HENCKELS, LLC UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
ENFORCEMENT OF TERMS AND CONDITIONS
BY ACCESSING AND USING THE ZWILLINGONLINE.COM WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF MINNESOTA, UNITED STATES OF AMERICA.
Last updated January 2016.
ZWILLING J.A. HENCKELS also leads the way as the market leader for product quality, innovation and service. All products feature a classic-modern design with a timeless appearance and are made of high-quality materials.