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ZWILLING J.A. HENCKELS is both manufacturer and distributor of premium products.
ZWILLING J.A. HENCKELS also leads the way as the market leader for product quality, innovation and service. All products feature a classic-modern design with a timeless appearance and are made of high-quality materials.

Contact Us

171 Saw Mill River Road
Hawthorne, NY, 10532

Consumer Relations:

Frequently Asked Questions

I think I have a problem with my product, how do I return it?

If you believe your item qualifies as a manufacturers defect please address your return to:

171 Saw Mill River Road
Hawthorne, New York 10532
Attn.: Consumer Relations Department
Please provide your name, address, email and phone number inside of your packaging. Do not include a P.O. Box address as we are unable to ship to it. Please do not send entire block set if only certain items are defective.

If returning a knife or shear: To comply with the U.S. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed.

ZWILLING J.A. HENCKELS will examine the knives and if there is a manufacturer's defect; you will be sent a replacement. Replacements take 4 to 6 weeks.

I need my knife sharpened professionally. Who do you recommend?

Here are some knife sharpeners that we recommend. Contact any of the following locations for shipping information regarding sharpening ONLY. All warranty/product inquires should be directed to email:

New York
Westpfal Henry Company Inc.
115 W 25th Street
New York, NY 10001-7245
Phone: (212) 563-5990
Fax: (212) 563-5068
Mr. Leonard's Sharpening Service
13507 Riverton Drive
Midlothian, VA 23113
Phone: 877-530-9084 / 804-378-2666
Shipping Information:Shipping Info
Seattle Knife Sharpening Service
Phone: 206-465-6801
Shipping Information:Shipping Info

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